Terms & Conditions

Thank you for shopping with Inlite. We are committed to supplying quality products and want all our customers to be completely satisfied with their purchase.

Please see below for information on warranty, returns and cancellations. We recommend reading this page in conjunction with our full Terms and Conditions.

Faulty Products

All products purchased from Inlite are covered under a warranty period determined by the manufacturer. If your product is faulty, please contact our team via sales@inlite.co.nz with your sales order, details of the fault you are experiencing, and a photo or video of the issue and a member of our team will be in contact with the next steps.

If your warranty claim is not accepted due to misuse of the product or incorrect installation then the customer will be responsible for all costs incurred by Inlite for inspecting, testing and/or assessing the product.

If your product is outside the warranty period, Inlite is proud to offer a repairs support service for products.

Warranty Periods

Inlite

5 Years

Reggiani

5 Years

Lumascape

5 Year

Orluna

5 Year

Wästberg

1 Year

Prandina

2 Year

Tala

3 years

Yamagiwa

2 years

In the case of warranty claims, Inlite acts as a representative of the suppliers we sell. Inlite will manage the warranty claim process on behalf of our customers. The warranty from the manufacturer will vary depending on the product and can be viewed on the product page. All decisions of warranty claims lie with the manufacturer.

Please be advised that the warranty does not cover:

Normal wear and tear, including rust or tea-staining
Damage caused to the fittings once delivery has occurred or after installation
If the products are repaired or modified without the proper written consent of Inlite, by a person other than Inlite or it's agent
Installation, reinstallation, removal, or shipping of faulty and/or replacement goods
Damage or breakages that occurs during transportation, freight, installation of goods outside of the 48 hour period notified below
Faults or failures that occur outside of the warranty period

Damaged or Missing Goods

Upon receiving your order, we recommend you inspect each item carefully and thoroughly to ensure they match your needs, are undamaged and all parts have been delivered.

If you receive your order and any of the goods are damaged or missing, please email us within 48 hours of the order being delivered with photos of the packaging and what you’ve received. Inlite will arrange a replacement part if available or a replacement product. If Inlite requires the damaged part or product to be returned, we will arrange this collection from your address. If Inlite is notified of damaged or missing items outside of the 48 hour period, an investigation will be carried out and a decision will be made in regards to the replacement of the damaged or missing item/s.

Incorrectly Received Items

If you have received your order and believe it differs from the order your placed, please email Inlite with the sales order number, photos of what you have received and details of the issue. Inlite will investigate and rectify the issue accordingly.

Cancellation of Orders

If you wish to cancel your order with Inlite, please email our sales team with your sales order number and the reason for cancelling. All cancellation must be made in writing. If Inlite agrees to the cancellation of order, we will advise you of any restocking fees that will be applied to your refund. Any refunds will be made to your original payment method.

Returns

If you have received your order and have changed your mind or no longer require it, please email our sales team with your sales order number and the reason for the return.

If Inlite agrees to the return of the order, we will advise you of any restocking fees that will be applied to your refund and other terms and conditions that apply.

All items being returned must be in original and resalable condition. All original packaging must be present with the product being returned and must be in original condition. This includes no ripped or damaged boxes and no writing on the packaging. The product cannot have been used or installed and uninstalled.